Call us 9:00 am to 6:00 pm (Mon-Fri): +38 (099) 546-70-78     , or write: [email protected]

Return policy for orders from the Printto Market:

Dear customers, our company returns and exchanges goods of proper quality in accordance with the Consumer Protection Act, which gives you the right to return or exchange a product that does not fit within 14 days of purchase.

Products from the list approved by the Resolution of the CMU of March 19, 1994 No. 172 are not subject to exchange or return.

Exchange and return of good quality goods

You can exchange a good quality product for a similar product. Product exchange is carried out within 14 days, excluding the day of purchase, provided that the product has not been used, its appearance, consumer properties, seals, factory labels have been preserved, and there is a sales receipt or cashier's receipt or other document confirming payment of the specified product. The absence of a receipt or other document confirming payment does not deprive you of the opportunity to exchange the product.

In the case of the buyer's rejection of the product of proper quality, the cost of delivering the product and sending it back is paid by the buyer.

Conditions for returning goods of inadequate quality

According to Article 8 (Part 14) of the Law of Ukraine "On the Protection of Consumer Rights", in case of doubts about the quality of the consumed product, such product must be subjected to a specialized examination. Exchange or refund of funds for such goods is carried out only after the results of the examination. The consumer has the right to participate in the product quality check personally or through his representative. After the examination, our managers will inform you by phone about the results and provide a document for confirmation.

If you have problems with the product, first do the following:

  • contact us in any convenient way for you - the Contacts section, or through the chat in the lower right part of the window;
  • write to us at [email protected], in the subject of the letter indicate "Product return" and formulate the problem, our consultant will help you solve it.


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